LEIGH, OLADIPUPO JAMES

Managed high-volume client communications, handling 30-40 phone calls and 150-160 email inquiries weekly to resolve travel-related issues efficiently.

Optimized client travel plans by assisting with 3 daily flight itineraries, categorizing options by cost-effectiveness, comfort, and speed.

Implemented a proactive 3-4 day client follow-up system via phone and email, contacting previous clients and identifying cheaper, faster flight alternatives.

Maintained proper Lead Handling Standards, effectively engaging existing and potential clients to drive new business opportunities and client acquisition.

Facilitated Leadership courses for 10-17 interns daily, 3-4 days per week, totaling 12-16 days per month, enhancing peer professional development.

Participated in and facilitated Pitch and Presentation sessions for 15-20 interns, improving public speaking and communication skills.

Engaged in and facilitated Introduction to Web Design and Basic Internet Troubleshooting courses for 10-15 interns daily, 3-4 days per week.

Contributed to Basic Python training, facilitating sessions for 10-15 interns daily, 3-4 days per week, fostering foundational programming knowledge.

Provided daily technical assistance, managing 10-15 live chat sessions and phone communications (50-75 weekly) for diverse customer inquiries.

Achieved high customer satisfaction by consistently resolving 8-10 customer issues daily and going the 'extra mile' for 7-8 clients facing unforeseen challenges.

Resolved 3-5 daily Office (M365 and Perpetual license) issues and 2-3 daily Outlook Mail Service setup problems, improving user productivity.

Troubleshot 2-4 daily email sending/receiving issues and 1-3 Outlook not opening problems, escalating complex cases to team leads for swift resolution.

Successfully resolved 7-8 daily Microsoft Windows Support issues (Windows 10/11), including hardware (camera, Bluetooth) and system reinstallation for clients.

Ensured continuous network uptime by assigning 15 IPs daily to Point to Multi Point (PTMP) customers and resolving 20-40 daily issues via Zammad and WhatsApp.

Troubleshot network anomalies using Moba Xterm and Secure CRT, collaborating with Field Service Engineers to resolve complex problems and restore services.

Monitored 5-6 network tools daily and utilized Zammad and Cn maestro for efficient issue resolution and email correspondence.

Generated detailed daily reports using Microsoft Excel on downtime, major alarms (Cell Unavailable, Capacity Degraded), and transmission issues (Fiber link, Microwave Link, Packet Drop, High Loss) for escalation.

Performed maintenance and replacement of IT equipment parts, including OS and application software, to ensure optimal system functionality.

Conducted extensive computer hardware (HP, DELL) and software troubleshooting, resolving critical issues for end-users.

Managed operating system updates and migrations (Windows 7, 8.0, 10), ensuring seamless transitions and system stability.

Administered UNIX systems, including file and directory management (creating, removing, copying, writing, permissions) and driver updates.

Proficiently assembled and disassembled desktop computers and laptops for repairs and upgrades.

Replaced 5-6 laptop hardware parts, restoring full functionality and extending device lifespans for clients.

Performed comprehensive troubleshooting for laptop hardware and software diagnoses, ensuring efficient problem resolution.

Gained foundational knowledge in HTML and Structured Query Language (SQL), supporting basic web and database understanding.